Refund policy
Returns and Refunds
We want you to be happy with every order. Here is how returns and refunds work for each type of product.
Garden supplies, tools, traps and other non-perishable products
- Unopened items: you may return unopened items in their original packaging within 30 days of delivery for a full refund of the item price.
- Damaged, defective or incorrect items: contact us within 5 business days of delivery and we will send a replacement or issue a refund.
- Return shipping: email info@naturesgoodguys.sbs and we will send you a free return shipping label, or you may ship the item back with your own carrier. If an item arrived damaged, defective or incorrect, we cover return shipping.
- Not returnable once opened: pesticides, fungicides, fertilizers, soil amendments, seeds, baits and lures.
- Restocking fee: none.
Beneficial insects and other perishable products
Beneficial insects, nematodes, egg cards and other biological pest control products are perishable, so they cannot be returned. Instead, they are covered by our Quality Guarantee: if your order is not viable when it is delivered, contact us within 48 hours of delivery and we will arrange a replacement. See our Shipping Policy for full details.
How to start a return
Email info@naturesgoodguys.sbs or call 1-800-493-1885 (Monday to Friday, 8:00 am to 4:30 pm Pacific) with your order number and the item you would like to return. We will reply with return instructions and, if you'd like one, a free return shipping label. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are not refunded unless the item arrived damaged, defective or incorrect.